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- Hp17-g121wm shows preparing auto repair screen then shuts of...

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1 REPLY 1
06-29-2025 04:49 AM
@Tanya59orig, Welcome to the HP Support Community!
Thanks for reaching out about your query regarding your HP17-g121wm laptop!
We're thrilled to have the opportunity to assist you and provide a solution.
Power Reset:
- Disconnect all external devices (printers, USB drives, etc.).
- Disconnect the power cord and remove the battery if it's removable.
- Press and hold the power button for about 15 seconds.
- Reconnect the battery and the power cord, then attempt to turn on the laptop again.
Boot into Safe Mode:
- Restart your computer and keep pressing F8 as it boots up to enter the Boot Options menu.
- Select "Safe Mode" or "Safe Mode with Networking".
- In Safe Mode, try to uninstall recent updates or perform a system restore if possible.
Perform a Hard Drive Test:
- If your laptop has built-in diagnostics, you can run a hard drive test to ensure there is no hardware failure.
Startup Repair:
- Boot from a Windows installation USB or DVD.
- Select "Repair your computer" from the menu.
- Choose "Troubleshoot" > "Advanced Options" > "Startup Repair".
Check for Corrupted System Files:
- If capable of booting into Safe Mode, open Command Prompt as Administrator.
- Execute the command sfc /scannow to check and repair corrupted files.
Hope this helps!
Take care, and have an amazing day!
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Regards,
ZOEY7886
I am an HP Employee
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