Hp17-g121wm shows preparing auto repair screen then shuts off

[Tanya59orig]

Hp17-g121wm shows preparing auto repair screen then shuts off. Started last night during Win10 update.

[zoey7886]

@Tanya59orig, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP17-g121wm laptop! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Power Reset:

• Disconnect all external devices (printers, USB drives, etc.).
• Disconnect the power cord and remove the battery if it's removable.
• Press and hold the power button for about 15 seconds.
• Reconnect the battery and the power cord, then attempt to turn on the laptop again.

Boot into Safe Mode:

• Restart your computer and keep pressing F8 as it boots up to enter the Boot Options menu.
• Select "Safe Mode" or "Safe Mode with Networking".
• In Safe Mode, try to uninstall recent updates or perform a system restore if possible.

Perform a Hard Drive Test:

• If your laptop has built-in diagnostics, you can run a hard drive test to ensure there is no hardware failure.

Startup Repair:

• Boot from a Windows installation USB or DVD.
• Select "Repair your computer" from the menu.
• Choose "Troubleshoot" > "Advanced Options" > "Startup Repair".

Check for Corrupted System Files:

• If capable of booting into Safe Mode, open Command Prompt as Administrator.
• Execute the command sfc /scannow to check and repair corrupted files.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,