HpHwDiag.exe - Entry Point Not Found

[7ur59]

Hello, every once in a while the following message comes up.  How to make is dissappear?

The procedure entry point

zeDriverGetExtension FunctionAddress could not be located in the dynamic link library C:\Program Files\WindowsApps\AD2F1837.HPPCHardware DiagnosticsWin dows_2.6.3.0_x64__v10z8vjag6ke6\openvino_intel_npu_plugin. dll

[resistencia]

Hi @7ur59 

Click on Star Menu, then search for the HP PC Hardware Diagnostics for Windows application, uninstall the application and reinstall it using the following link

https://ftp.hp.com/pub/softpaq/sp155001-155500/sp155210.exe

[7ur59]

Where is the Star Menu?

[resistencia]

In the windows bar the windows flag where you see all your programs

[7ur59]

Uninstalling the HpHwDIAG.exe and reinstalling didn't work.  Same error message as before displays.

[resistencia]

Please try again uninstall and install from Microsoft Store

HP PC Hardware Diagnostics Windows - Free download and install on Windows | Microsoft Store}

[7ur59]

Even with Revo uninstaller I couldn't find the HP PC Hardware Diagnostics Windows to uninstall it.  The Free download on the Windows Microsoft Store was downloaded and ran it.  Same error message.

 

 

 

 

[resistencia]

I recommend you to try the HP UEFI diagnostics which is more accurate, when the device is locked, press the F2 key several times, enter the diagnostics and there do the tests you need.

[TM7448]

What is the HP UEFI diagnostic ? WHere is it ? It seems that your first fix doesn't always work. 

[7ur59]

I have no idea what the HP diagnostic is and was hoping that there is a solution that would make this error screen go way. It's quite annoying.