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‎01-22-2021 11:25 AM

HP Recommended
Product: PAVILION LAPTOP

What do i do i received a new laptop on December 20th and it has not worked right from day 1.  I have been working with tech support but it is becoming a fulltime job!  I need a working computer. I even had bought the care pack and still nothing!! I don't know what to do!

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-22-2021 01:13 PM

HP Recommended

@CUGNOLI1 

Since you've been dealing directly with HP Tech Support (which we are not) then just contact them back and tell them you need the laptop replaced under the warranty.  They should then provide you a case number and shipping instructions.

 

We can not do anything about this; so you have to contact them yourself.



I am a volunteer and I do not work for, nor represent, HP

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2 REPLIES 2

‎01-22-2021 01:13 PM

HP Recommended

@CUGNOLI1 

Since you've been dealing directly with HP Tech Support (which we are not) then just contact them back and tell them you need the laptop replaced under the warranty.  They should then provide you a case number and shipping instructions.

 

We can not do anything about this; so you have to contact them yourself.



I am a volunteer and I do not work for, nor represent, HP
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‎01-22-2021 02:32 PM

HP Recommended

Thanks  ...we finally got transferred to the warranty people but from start to end it will take 20 days to fix the computer and get it back.  the screen is still flickering and going black....

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