I am having problems resetting the system through recovery options.

[Gez11]

I am being told that i require Additional free space is required when trying a reset through (F11) recovery options.

a reset just brings me back to the same place again. Anyone any ideas please. System will not boot up correctly.

[Muzammil_A]

Hello

Use the following document which provides a step by step explanation to perform recovery

http://support.hp.com/us-en/document/c00006110#!&AbT1%3Fjumpid=hpr_r1002_usen_link1

If you are facing issues then please provide the exact error message you get.

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[Gez11]

Hello and thnaks for getting back to me.

Further to your earlier reply. I had already tried that and then did it again. i have also using CMD function run the following C:\WINDOWS\Systems32\Logfiles\Srt\SrtTrail.txt , after trying to delete any temp files. I cannot re-install from disc as I do not have them avaialble to me.

Please see the following txt file :

Startup Repair diagnosis and repair log
---------------------------
Last successful boot time: ‎24/‎02/‎2017 21:08:03 (GMT)
Number of repair attempts: 3

Session details
---------------------------
System Disk = \Device\Harddisk0
Windows directory = C:\WINDOWS
AutoChk Run = 0
Number of root causes = 1

Test Performed:
---------------------------
Name: Check for updates
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed:
---------------------------
Name: System disk test
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed:
---------------------------
Name: Disk failure diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed:
---------------------------
Name: Disk metadata test
Result: Completed successfully. Error code =  0x0
Time taken = 16 ms

Test Performed:
---------------------------
Name: Target OS test
Result: Completed successfully. Error code =  0x0
Time taken = 171 ms

Test Performed:
---------------------------
Name: Volume content check
Result: Completed successfully. Error code =  0x0
Time taken = 1750 ms

Test Performed:
---------------------------
Name: Boot manager diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed:
---------------------------
Name: System boot log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 16 ms

Test Performed:
---------------------------
Name: Event log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 359 ms

Test Performed:
---------------------------
Name: Internal state check
Result: Completed successfully. Error code =  0x0
Time taken = 16 ms

Test Performed:
---------------------------
Name: Boot status test
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed:
---------------------------
Name: Setup state check
Result: Completed successfully. Error code =  0x0
Time taken = 250 ms

Test Performed:
---------------------------
Name: Registry hives test
Result: Completed successfully. Error code =  0x0
Time taken = 3281 ms

Test Performed:
---------------------------
Name: Windows boot log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed:
---------------------------
Name: Bugcheck analysis
Result: Completed successfully. Error code =  0x0
Time taken = 578 ms

Root cause found:
---------------------------
Bugcheck c000021a. Parameters = 0xffffc000acce44a0, 0xc0000034, 0x0, 0x0.
Boot critical file  is corrupt.

Repair action: File repair
Result: Failed. Error code =  0x2
Time taken = 6485 ms

---------------------------
---------------------------
Session details
---------------------------
System Disk = \Device\Harddisk0
Windows directory = C:\WINDOWS
AutoChk Run = 0
Number of root causes = 0

Test Performed:
---------------------------
Name: Check for updates
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed:
---------------------------
Name: System disk test
Result: Completed successfully. Error code =  0x0
Time taken = 15 ms

Test Performed:
---------------------------
Name: Disk failure diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed:
---------------------------
Name: Disk metadata test
Result: Completed successfully. Error code =  0x0
Time taken = 16 ms

Test Performed:
---------------------------
Name: Target OS test
Result: Completed successfully. Error code =  0x0
Time taken = 156 ms

Test Performed:
---------------------------
Name: Volume content check
Result: Completed successfully. Error code =  0x0
Time taken = 1734 ms

Test Performed:
---------------------------
Name: Boot manager diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed:
---------------------------
Name: System boot log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed:
---------------------------
Name: Event log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 375 ms

Test Performed:
---------------------------
Name: Internal state check
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed:
---------------------------
Name: Boot status test
Result: Completed successfully. Error code =  0x0
Time taken = 16 ms

Test Performed:
---------------------------
Name: Setup state check
Result: Completed successfully. Error code =  0x0
Time taken = 250 ms

Test Performed:
---------------------------
Name: Registry hives test
Result: Completed successfully. Error code =  0x0
Time taken = 3281 ms

Test Performed:
---------------------------
Name: Windows boot log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed:
---------------------------
Name: Bugcheck analysis
Result: Completed successfully. Error code =  0x0
Time taken = 578 ms

---------------------------
---------------------------
Session details
---------------------------
System Disk = \Device\Harddisk0
Windows directory = C:\WINDOWS
AutoChk Run = 0
Number of root causes = 1

Test Performed:
---------------------------
Name: Check for updates
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed:
---------------------------
Name: System disk test
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed:
---------------------------
Name: Disk failure diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 16 ms

Test Performed:
---------------------------
Name: Disk metadata test
Result: Completed successfully. Error code =  0x0
Time taken = 16 ms

Test Performed:
---------------------------
Name: Target OS test
Result: Completed successfully. Error code =  0x0
Time taken = 156 ms

Test Performed:
---------------------------
Name: Volume content check
Result: Completed successfully. Error code =  0x0
Time taken = 1765 ms

Test Performed:
---------------------------
Name: Boot manager diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed:
---------------------------
Name: System boot log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed:
---------------------------
Name: Event log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 360 ms

Test Performed:
---------------------------
Name: Internal state check
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed:
---------------------------
Name: Boot status test
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed:
---------------------------
Name: Setup state check
Result: Completed successfully. Error code =  0x0
Time taken = 265 ms

Test Performed:
---------------------------
Name: Registry hives test
Result: Completed successfully. Error code =  0x0
Time taken = 3438 ms

Test Performed:
---------------------------
Name: Windows boot log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed:
---------------------------
Name: Bugcheck analysis
Result: Completed successfully. Error code =  0x0
Time taken = 609 ms

Root cause found:
---------------------------
Bugcheck c000021a. Parameters = 0xffffc000dd489550, 0xc0000034, 0x0, 0x0.
Boot critical file  is corrupt.

Repair action: File repair
Result: Failed. Error code =  0x2
Time taken = 6719 ms

I do hope this helps as I'm running out of options.

Many thanks in advancve for your help and co-operation in this matter.

[Muzammil_A · Accepted solution]

Hello

Seems the BCD has gone corrupt on the recovery partition due to which you would require Recovery media to fix this.

My Sugestion - Call up Hp support @1-800-474-6836 to order the media.

Alternatively you can follow the steps mentioned below to manually fix the BCD.

BCD is a software issue.

Download tool from https://www.microsoft.com/en-in/software-download/windows10 to create a bootable media

Using this bootable media to boot to the affected system (tapping F9 at boot to select boot device which will be the CD/DVD/USB on which you had downloaded the above tool)

On the Windows Setup menu
Click “Repair your computer”
Choose “Troubleshoot”
Choose “Advanced options”
Choose “Command Prompt”

Execute the following commands to re-build the BCD

Bootrec /fixmbr
Bootrec /fixboot
Bootrec /scanos
Bootrec /rebuildbcd
  Type “A” to add installation to boot list
Exit the command prompt
Choose “Continue” to the system.

The unit shall be back to normal.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

***Although I am an HP Employee, I am speaking for myself and not for HP***

[Gez11]

Hello again,

Sorry for the delay getting back to you.  I followed your instructions in  the Command prompt, after downloading the 'media creation tool' from the link you posted. I then followed yuor iguide and all works correctly until i type "A", after Bootrec/rebuild bcd. it then tells me the command is not recognised. Am i missing something ?

Thanks.

[Muzammil_A]

Hello

You only need that command when you are booting using the media. If its the recovery partition that you are using then type "exit" and come out of command prompt to turn off your pc.

Turn it back on to check if the issue is resolved.

If it isnt then you would need the recovery media to fix the issue, for that call up HP support.

Hope this helps.

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[Gez11]

I tried again a few times but to no avail.

I am going to contact the support line you recommended previously

for 'Recovery media'.

Thanks for all your help.

Very much appreciated.

Cheers.

Kevin

[Muzammil_A]

Hey Kevin,

Thanks for the responce, I am disappointed that the fix did not work.

But I will be happy if you can contact HP Support and get your issue fixed.

Once done do let me know about it.

And ya,

**Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!

**Although I am an HP Employee, I am speaking for myself and not for HP.