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enigma0011
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Message 1 of 4
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Solved!

I am not able to order Recovery Media CD/DVD/USB.

HP Recommended
HP Notebook 15-dy1074nr
Microsoft Windows 10 (64-bit)

I have tried to order the Recovery Media online.  This is a refurbished warranty expired Notebook.  I would like to have a way to restore the Notebook back to it's original refurbished state.

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Paul_Tikkanen
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Message 2 of 4
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HP Recommended

Hi:

 

Your notebook should be supported by the HP cloud recovery tool which you can use to make a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

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enigma0011
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Message 3 of 4
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Thank you very much.  I was able to download the Factory Reset media I was looking for.

 

Kudos to you Paul!

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Paul_Tikkanen
Level 21
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129,852 120,029 19,640 30,005
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You're very welcome.

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