I bought floor model laptop (HP 15) ; it’s stuck in store demo mode, displaying “Darrin DeYoung”

[NB800]

This has been in box since I purchased in late May,  just pulled it out of box to register and learned it is now out of warranty and past return deadline. Any help will be appreciated.

[Jay_G24]

Hi @NB800,

I read your post and i understand your computer is stuck in the demo mode.

I'd like to help, we would have to perform a system recovery on the computer to resolve the issue.

For instructions to perform a system recovery, refer to Performing a System Recovery (Windows 10)

And also validate your computer warranty using the link- How to Submit a Dispute to Validate Your Warranty

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping