I can't restore my backup files. How can I retrieve them?

[Roland1957]

I used the same back up option but used an external hard drive. I assume the process is the same.  I was asked for a password before trying to restore but the password is not being accepted. I've checked all spellings and case sensative options. Is there something else I can try to get around the 'failed' password and recover my files which are hugely important and critical at the moment?

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue. 
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