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Envy touchsmart 15
Microsoft Windows 10 (64-bit)

IMG_20190529_211129.jpg

Hello, when I turn on my laptop,it reloads again and again endlessly. When I press F11(system recovery) it is loading but then I can see this error.  Please,help me, I don't know what to do.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Roman14 Welcome to HP Forums Community!

Enter safe mode:

  1. Restart your PC. When you get to the sign-in screen, hold the Shift key down while you select Power > Restart.
  2. After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.
  3. After your PC restarts, you'll see a list of options > select 5 or F5 for Safe Mode with Networking.

iastor.sys = Intel Matrix Storage Manager driver - See System/Motherboard Maker and the chipset maker. 

 

This driver could have been driven to a fault by other programs such as Symantec/Norton.

 

Check the Intel Downloads in case you don't find the drivers on the official HP website: Click here

 

Intel Downloads

http://downloadcenter.intel.com/

 

Intel Matrix Storage Manager - be sure to check for DATE and set the version of Windows and chipset:

Click here

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.

View solution in original post

3 REPLIES 3
HP Recommended

@Roman14 Welcome to HP Forums Community!

Enter safe mode:

  1. Restart your PC. When you get to the sign-in screen, hold the Shift key down while you select Power > Restart.
  2. After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.
  3. After your PC restarts, you'll see a list of options > select 5 or F5 for Safe Mode with Networking.

iastor.sys = Intel Matrix Storage Manager driver - See System/Motherboard Maker and the chipset maker. 

 

This driver could have been driven to a fault by other programs such as Symantec/Norton.

 

Check the Intel Downloads in case you don't find the drivers on the official HP website: Click here

 

Intel Downloads

http://downloadcenter.intel.com/

 

Intel Matrix Storage Manager - be sure to check for DATE and set the version of Windows and chipset:

Click here

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
HP Recommended

Thank you

HP Recommended

@Roman14 The pleasure is all mine,

And if you need anything else, ask away.

Take care and have a good day.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
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