I can't update Windows

[ManuRB]

Hello,

I recently tried to update Windows using Windows Update. This is what happen. I have Windows 10 Home 64-bit.Message that appears in Windows UpdateMessage that appears when download is at 49%

Someone can help me? 

[Riddle_Decipher]

@ManuRB

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

As I understand the device isn't updating to windows 10 1803,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

• Have you ensured this device has been tested for the 1803 update?
  • If not, use this link to confirm: https://hp.care/2k8ORxk;
• Did you install all available updates, both critical and important? 
  • ​​​​​​​As it may not go through without them being installed prior to 1803.

While you respond to that, I looked into the details and your device is tested and it supports the 1803 update, hence I recommend you install all available updates and then, retry, if it doesn't work, create a new user account (Administrator account), install all available HP Updates from the HP website using this link: https://hp.care/2B3MVQS and then retry with the firewall/antivirus temporarily turned off as it may block the connection.

(here's what new on windows 10 1803 update, in case you needed to know: https://hp.care/2kcYATw )

Keep me posted,

For I shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, 

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[ManuRB]

Hello Riddle_Decipher,

Thanks for your answer. I have already installed all HP's updates. Also, I updated as far as I can Windows (all updates even optional ones, only Windows version 1803 missing). I just disabled antivirus and firewall and retried but it doesn't change anything.

[Riddle_Decipher]

@ManuRB

Thank you for responding,

It's great to have you back 😉

And there are a few more tricks up my sleeve that I'll gladly provide to help resolve this issue, but first let me get this bunny out of the hat...... 😛 😛 😛

OK! done... 😉 Now, Try the below steps:

• Press Windows key + R, Type services.msc and hit enter,
• Then, Look for Windows update service from the list, Right-Click on it and select Start (if it isn't already on start).
• When done, close the window and retry the update.

If the issue persists, you may go to the below website and download it manually:

https://hp.care/2IuJ2p1

Let me know how that goes!

If you would like to thank us for our efforts to help you, 

 feel free to give us a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution" button.

Have a great day!

[ManuRB]

Hello Riddle_Decipher,

Sorry for the late response, and thank you for following this issue. I tried both starting update service and manual installation and both failed. Starting the update service with services.msc doesn't change nothing at all. The manual option let me download the update but then it check hardware and say it isn't compatible. I know my notebook is compatible with Windows version 1803, but I don't know what is happening with this update.

[Barachiel]

@ManuRB

Thank you for replying with this detailed response 😉 

I appreciate your time and efforts,

It looks like you were interacting with @Riddle_Decipher, but he is out for the day & I'll be glad to help you out, 

I'm the Barachiel & I'm at your service.

I would recommend you to try running the windows update troubleshooter from the Microsoft website.

Follow this link https://hp.care/2AcEkZk and run the same. 🙂

Let me know how that pans out

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help. 😉

[ManuRB]

Hello Barachiel,

Thank you for your answer. I ran the troubleshooter twice and tried update twice and nothing change at all. While I write this post, Windows Update is working again just in case it works now. I take a screenshot of what troubleshooter fixed, maybe it could help you.

[Riddle_Decipher]

@ManuRB

Thank you for replying,

I appreciate the details.

That said, please take your time and get back to me with the results, 

We'll be awaiting your response and would be glad to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[ManuRB]

Hello Riddle_Decipher,

It doesn't work. I don't know what to do now.

[CherylG]

@ManuRB

Do you have an Intel SSD? If so that is why it won't install. Microsoft has been trying to block it on Intel SSD due to crashes and other instabilities. Some Toshiba SSD's are blocked too. MS will release the patched version starting May 25..

https://support.microsoft.com/en-us/help/4100403/windows-10-update-kb4100403