• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-25-2018 12:49 AM

HP Recommended

Dear CherylG,

 

Thanks for the useful answer, but when I tried to install the update KB4100403 I get the following error messeage: "This update does not apply to this computer." 😞

 

KB4100403.jpg

Was this reply helpful? Yes No

‎05-25-2018 01:57 PM - edited ‎05-25-2018 01:58 PM

HP Recommended

@Felesati

Possibly because you do not have 1803 installed yet. The patch I believe was released at Update Catolgue for users who installed 1803 before MS began blocking it and have been experiencing crashes. It should be offered to you as a package in 1803 via Windows Update. MS statement is to wait till the update is offered.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎05-25-2018 02:29 PM

HP Recommended

You might want to try clearing out your update cache  and restart windows update service to see if 1803 downloads again and installs:

https://blogs.technet.microsoft.com/mckittrick/windows-update-issues-clear-windows-update-cache/

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎05-26-2018 03:01 AM

HP Recommended

Dear CherylG,

 

I was thinking yesterday something stuck in the Update, and should be deleted. But I couldn't reach the required folder.

 

Now your advise is worked. I could reach the SoftwareDistribution/Download folder, deleted its content, after I restart the Update and see miracles the 1083 Update is worked properly.

 

So many thanks for this advice.

 

Best Regards,
Attila

Was this reply helpful? Yes No

‎05-26-2018 02:43 PM

HP Recommended

You're very welcome, Happy to help. If you would take a minute to click "Accept as Solution" button under the Reply that worked it will help others looking for the solution. You must be logged in to see the button.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎05-26-2018 03:01 PM

HP Recommended

Of course I would have liked to press "Accept as Soluition" button, but didn't find it. Despite I'm logged in.

 

Look:

 

Névtelen.png

Was this reply helpful? Yes No

‎05-26-2018 03:04 PM

HP Recommended

Odd. I have noticed a few glitches on HP site today. Thanks anyway.:smileyhappy:

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎05-26-2018 03:06 PM - edited ‎05-26-2018 03:10 PM

HP Recommended

@Felesati

I just realized why you don't have the button. Only the original poster who started the thread has that option. I didn't realize this was thread started by someone else until I checked,:smileyhappy: I could move you to a new thread but then the OP won't see this solution. Although it seems he has abandoned the thread and hasn't replied in awhile.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎05-26-2018 03:10 PM

HP Recommended

Ohhh! I understand. Anyway, I'm grateful for the help. :Wink:

Was this reply helpful? Yes No

‎05-26-2018 04:15 PM

HP Recommended

And that's me. It worked for me too. Thanks to all people who tried to help us.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.