I cannot factory restart or open apps

[alexiszatek]

I have tried everything at this point. After a system update two nights ago, no apps will open off of the microsoft store . This computer is BRAND NEW and I first went to a friend in tech support, all methods failed. We restored it to a previous version, failed. Then my windows store refused to update any apps. I tried to repair and restore the system and apps, did not work. I tried to then factory restart, which failed 6 TIMES. So we went to amazon, where it was purchased, and there tech support failed to help. So they gave us contact information for HP support. I did the virtual assistant, no help and she will not give me a case number. All I want is to talk to a representative and I physically cannot.

[KrazyToad]

@alexiszatek

Welcome to HP Community

I have gone through your Post and would like to help

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file inorder to install Windows operating system. Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10, 7)

Click here: https://support.hp.com/in-en/document/c04758961#AbT3 to perform a System Recovery (Windows 10)

Thank you

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