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‎10-07-2020 03:18 AM

HP Recommended
Product: Notebook 1000
Operating System: Microsoft Windows 7 (64-bit)

Hello Sir, I have Hp Notebook 1000 Core i3 2nd Gen 2gb Ram with pre install Windows 7 Home Version Original. I wanted to install windows 10 in it. I tried to install Windows 10 in it, but the old Disk and partition is not being formatted. So, Then i tried to solve it in different ways. Like clean, format and override the disk with PromtCmd while installing new windows. but nothing happen and old windows also not starting. Then i have a friend same laptop and check it. There Hp Recovery Manager was installed and hard drive was secure and locked with recovery manager tool (Hp). I have create a USB Recovery media and tried to restore in it but it gives error and wont happen. Now what can it do for solve this problem ? Its brand New laptop.

1 REPLY 1

‎10-09-2020 03:04 PM

HP Recommended

@Shehryar2, Welcome to HP Support Community!

 

In that case, you will have to order recovery media. Refer to the document https://support.hp.com/in-en/document/bph07143 for help.

 

Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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