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Locked

‎02-28-2023 04:56 PM

HP Recommended
Product: HP Pavilion dm4-1065dx Entertainment Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

I have an important folder that is bio encrypted and I cannot remember the password. This folder was encrypted using my finger print years ago and I haven't needed it until now. Its asking for the backup password in addition to my fingerprint, and I can't for the life of me remember. Because my laptop is "retired" and out of warranty, support is not available. 

Does anyone know a way to reset this password or a way around it using my finger print?

Category:
1 REPLY 1

‎03-02-2023 05:04 PM

HP Recommended

Hi,



Thank you for visiting the HP Support Community.



In that case it is not permitted to post instructions about locked password, bios password, windows password cause security measures.



According to the Community's Rules of Participation:



4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.



Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.



Regards. Stay safe.

I work on behalf of HP.
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