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‎12-30-2023 07:01 AM

HP Recommended

Upon start up I get a failure notice 94PPLX-7R4BTC-MFPWLK-60W503; Product ID: K8Y43AV need to fix.  How do I get this computer up and running.  Just want to be able to transfer the Hard Drive files onto a new computer.

Category:
1 REPLY 1

‎12-30-2023 07:46 AM

HP Recommended

Hi:

 

Enter the required information at the link below and it should generate a report regarding the problem.

 

HP Customer Support - Service Center

 

Based on the information you provided, the hard drive has failed, a new one needs to be installed as well as the operating system.

 

It is doubtful that you will be able to recover any files from the PC, but after you remove the drive, you can purchase a SATA to USB cable, plug one end into the failed hard drive and the other end into a working PC's USB port and see if you can read/copy any files from the failed drive to the PC.

 

Something like this:

 

Amazon.com: BENFEI SATA to USB Cable, USB 3.0 to SATA III Hard Driver Adapter Compatible for 2.5 inc...

 

Below is the link to the service manual:

 

HP Pavilion Notebook (AMD) Maintenance and Service Guide

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