Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

I have a 24 digit error code

HP Recommended

I deleted my operating system by accident and i get a 24 digit error code when i ran the hard disk scan. I have windows 10 on a flash drive but it originally had windows 8. How do i install when it says no bootable device found?

Tags (1)
Level 21
Level 21
127,753 117,931 19,180 29,321
Message 2 of 2
Flag Post
HP Recommended



If your notebook reported a 24 character failure code for the short or long DST, you will need to install a new hard drive and reinstall the operating system.


Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.


c03575298 (


You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" SSD.


After you replace the drive, you can use your bootable W10 installation flash drive to reinstall W10.


If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation