-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
1
0
0
HP Recommended
HP Recommended
Hi @NathiNcayya, thanks for posting. Sorry to hear about the hard disk error.
1. Turn the laptop off, power it on and tap Esc, then press F2.
2. Go to Component Tests > Storage > Hard Drive and run the Quick Test, then the Extensive Test.
3. If it fails, write down the 24-digit failure ID; the drive needs to be replaced (HP repairs it in warranty: https://support.hp.com/check-warranty).
4. If it passes, run a power drain (unplug everything, hold power 60 s) and try booting again.
Back up your data as soon as possible. Keep me posted!
I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box belowDid I help solve the problem? don´t forget to click “ Accept as a solution”
, someone who has the same query may find this solution and be helped by it.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community