Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

I have a problem with my hard drive and I already have a failure ID. What do I do now?

HP Recommended
HP Envy 360
Microsoft Windows 10 IOT

The Failure ID is 0K7L6X-8NLAAB-GXGGRG-60D103. 

Level 21
Level 21
127,647 117,825 19,156 29,291
Message 2 of 2
Flag Post
HP Recommended



Below is the failure report generated by the code you posted, minus your notebook's serial number.


Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
0K7L6X-8NLAAB-GXGGRG-60D103OKXXXXXXXXXX11/26/20301StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 SMART Hard Drive Detects Imminent Failure


You will need to replace the hard drive and reinstall the operating system.


If you can still get into Windows, back up any files you want to save onto a portable hard drive.


Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.


HP ENVY x360 15m Convertible PC Maintenance and Service GuideIMPORTANT! This document is intended fo...


After you replace the drive, you can use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.


You will need to have access to another Windows PC running W7 64 bit or newer to use the cloud recovery tool, and a 32 GB USB flash drive.


Here is an info link for how to use that utility...


HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation