I keep getting software & drivers pop up

[YYW2]

I keep getting HP Software & Drivers update pop-ups. How can I stop it from messing with me when I'm taking a test 

[Pallipurath]

Hi @YYW2 

Welcome to the HP Support Community.

Thank you for posting your query.

You can stop the HP Software & Drivers notifications from interrupting you during exams or tests. You don't necessarily need to uninstall HP software; you can disable the update notifications or schedule them so they don't appear while you're working.

To help identify what is triggering the HP Software & Drivers pop-ups and prevent interruptions during your tests, could you please confirm the following?

• Could you confirm your HP laptop or desktop model and product number?
• Are you running Windows 10 or Windows 11?
• Does the pop-up specifically mention HP Software & Drivers, HP Support Assistant, or HP Notifications?
• Does the notification appear periodically, during startup, or randomly while you are working?

Meanwhile, I would request you to please follow the steps:

Disable HP notification pop-ups

• Press Windows + I to open Settings.
• Navigate to System → Notifications.
• Look for HP or HP Support Assistant in the list of apps.
• Turn off its notifications.
• This should prevent HP update notifications from appearing on your screen.

Disable HP Support Assistant update alerts

• Open HP Support Assistant.
• Click the Settings (gear) icon.
• Look for Updates and Notifications.
• Change the update notification preferences to prevent unnecessary pop-ups.

If available, change the update schedule to a time when you are not taking tests.

HP provides these settings to control when it checks for updates and displays notifications.

HP PCs - Using HP Support Assistant (Windows)

Take care and have an amazing day!