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HP Recommended
HP 15 f004dx
Microsoft Windows 7 (64-bit)

I called bought this used laptop with Wín 10. It was too slow, so I backed everything up onto my usb backup drive.  Then I ran diskpart to change the disk from gpt to ntfs and installed Win 7 Ultimate. No drivers were installed, so I can't connect to the internet, and I can't connect my usb drive to restore the OS! I would need a usb 3 to usb 2 conversion utility. I don't know what to do. Pls HELP!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

According to the product specs for your notebook, it has one USB 2 port, which should work, and you can use to install the drivers from.

 

Below are the links to most of the drivers you need...if you still are missing any others after you install these, let me know.

 

Chipset (will install motherboard and USB 3 devices...select the W10/W7 64 bit file, install and restart the PC.

 

https://www.amd.com/en/support/chipsets/amd-9-series-chipsets/990fx

 

Graphics:  Select the W7 x64 driver, install and restart the PC.  The W7 driver is pretty far down the page.

 

https://www.amd.com/en/support/apu/amd-e-series-processors/amd-e1-series-apu-for-laptops/e1-2100-rad...

 

Audio:  Accept the agreement.  Download and install the Windows 64 bit driver and restart the PC.

 

https://www.realtek.com/en/component/zoo/category/pc-audio-codecs-high-definition-audio-codecs-softw...

 

Ethernet:  Download, unzip and run the setup application from the W7 driver file at the link below...

 

https://www.realtek.com/en/component/zoo/category/network-interface-controllers-10-100-1000m-gigabit...

 

SD card reader:  Download, unzip and run the setup application from the 1st file listed at the link below...

 

https://www.realtek.com/en/component/zoo/category/card-reader-solutions-card-reader-controllers-soft...

 

Touchpad:

 

https://ftp.hp.com/pub/softpaq/sp67001-67500/sp67335.exe

 

Wifi:

 

https://ftp.hp.com/pub/softpaq/sp82501-83000/sp82801.exe

 

View solution in original post

14 REPLIES 14
HP Recommended

Hi:

 

According to the product specs for your notebook, it has one USB 2 port, which should work, and you can use to install the drivers from.

 

Below are the links to most of the drivers you need...if you still are missing any others after you install these, let me know.

 

Chipset (will install motherboard and USB 3 devices...select the W10/W7 64 bit file, install and restart the PC.

 

https://www.amd.com/en/support/chipsets/amd-9-series-chipsets/990fx

 

Graphics:  Select the W7 x64 driver, install and restart the PC.  The W7 driver is pretty far down the page.

 

https://www.amd.com/en/support/apu/amd-e-series-processors/amd-e1-series-apu-for-laptops/e1-2100-rad...

 

Audio:  Accept the agreement.  Download and install the Windows 64 bit driver and restart the PC.

 

https://www.realtek.com/en/component/zoo/category/pc-audio-codecs-high-definition-audio-codecs-softw...

 

Ethernet:  Download, unzip and run the setup application from the W7 driver file at the link below...

 

https://www.realtek.com/en/component/zoo/category/network-interface-controllers-10-100-1000m-gigabit...

 

SD card reader:  Download, unzip and run the setup application from the 1st file listed at the link below...

 

https://www.realtek.com/en/component/zoo/category/card-reader-solutions-card-reader-controllers-soft...

 

Touchpad:

 

https://ftp.hp.com/pub/softpaq/sp67001-67500/sp67335.exe

 

Wifi:

 

https://ftp.hp.com/pub/softpaq/sp82501-83000/sp82801.exe

 

HP Recommended

OMG... You're right! Thank you. Now that I can use my backup drive, what do i do to get the network controller driver out of the Win 10 image that I created so that I can access the internet?

HP Recommended

You're very welcome.

 

I gave you the W7 driver for the wifi (last item I posted), so you can use that now and directly download the other W7 drivers I posted.

 

Plug your USB backup drive into another PC and download the driver, or just use a USB flash drive.  The file isn't very big, so almost any size USB flash drive will work.

HP Recommended

I'm using my phone is my only other computer. I can't email it to myself without internet access. Will I have to find someone with a computer in order to continue?

HP Recommended

Can you download the driver onto your phone, and plug your phone into the PC's USB 2 port?

 

If you can, windows should install a driver so you can access the phone's storage and you should be able to read the storage drive on the phone just like a portable hard drive.

 

Then you can copy and paste the wifi driver file to your PC and run it.

 

Otherwise, yes you will need to get someone to download the wifi driver file onto a USB flash drive for you.

HP Recommended

Yes I can... and I júst did! I'm on the internet now! Thank you sooooo much! You're my hero! 

I've been using my phone for all my computing needs for the last month and I'm going blind using this teeny tiny screen. Now I can go tó the other links you sent me. Thank you! Kudos to you!

HP Recommended

You're very welcome.

HP Recommended

I installed all the drivers on the list, but a funny thing happened after installing the graphics card driver: My mouse became a wild child and completely uncontrollable!  The mouse I prefer is a Logitech wireless hid device, but my Synaptics Touchpad was just as bad.  This behavior has to stop!  HELP (again)!

HP Recommended

The only suggestion I can offer would be to uninstall that graphics driver, restart the PC and see if your touchpad/mouse work normally again.

 

If they do, try this W7 HP graphics driver from a business class notebook that has the same processor and graphics as your model has.

 

https://ftp.hp.com/pub/softpaq/sp64501-65000/sp64922.exe

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