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‎02-20-2019 03:37 PM

HP Recommended

Oh yes, I forgot to mention that I uninstalled and reinstalled the graphics and the mouse drivers. The problem vanished after uninstalling the graphics driver.

I'm going to install the driver you just sent me.  I'll let you know what results. Thank you Paul the Provost ... You're the best!

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‎02-20-2019 03:39 PM

HP Recommended

You're very welcome.

 

Hopefully, the HP driver will work.

 

If not, you may have to go back to W10.

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‎02-20-2019 06:38 PM

HP Recommended

Once again .... THANK YOU!  It worked, but it took a whiile, 2 hours to be exact.  I went through the lengthy installation process twice because it encountered errors. During that time, it took forever to get my mouse to do what it was supposed to do...and then my laptop  r e a l l y  slowed down.

 

Anyway, Life Is Good once again thanks to Paul the Provost ... My Hero!

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‎02-20-2019 06:44 PM

HP Recommended

Where do I mark this issue as SOLVED?  Was I supposed to start a new trouble ticket for Part 2?

 

Anyway, problem solved!  Thank you Paul!

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‎02-21-2019 06:47 AM

HP Recommended

Anytime.

 

Glad to have been of assistance.

 

A discussion can only be marked as solved one time, and it was marked as solved on the first page of the discussion.

 

Enjoy your fully functioning notebook on W7.

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