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‎09-16-2020 07:45 AM - last edited on ‎09-16-2020 12:41 PM by Retired

HP Recommended
Product: HP15-G073NR
Operating System: Microsoft Windows 10 (64-bit)
Serial number: [Personal Information Removed]
Product number:F9H92UA
2 REPLIES 2

‎09-16-2020 08:12 AM - edited ‎09-16-2020 08:56 AM

HP Recommended

Hi:

 

The product specs for your notebook indicate that it came with W8.1 from HP, so HP is only going to have W8.1 recovery media for sale.

 

https://support.hp.com/us-en/document/c04323310

 

You can reinstall W10 for free by making bootable installation media using the media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

When you get to the part of the installation that asks you to enter a product key, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

 

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/HP-15-g000-Notebook-PC-series/6545564/model/7200412

 

If you would rather order the W8.1 recovery media from HP,  you can do so at the link below...

 

https://support.hp.com/us-en/mediaorder/HP-15-g000-Notebook-PC-series/6545564/model/7200412/software...

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‎09-16-2020 08:12 AM - edited ‎09-16-2020 08:13 AM

HP Recommended

@Larry62471 

Hello,

You will find the HP System Recovery Kit below.

https://support.hp.com/us-en/mediaorder/HP-15-g000-Notebook-PC-series/6545564/model/7200412/software...

I warn you this will reinstall Windows 8.1, just like the first day you got your notebook.

Don't hesitate to contact us in case of need.

Best regards,:Wink:



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