I need hekp i have been trying to get my hp notebook up and running but all of the test don't work

[Mamawildrose]

I have tried all kinds of things and nothing is working. I did repeated esc then f2 and nothing happened no menue nothing. I have done the f11 the screen says system recvery in bottom lefthand corner but stil no menue and it just sits there.

[The_Fossette]

@Mamawildrose,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

• When was the last time the computer was working fine?
• What is the exact model for your computer?
• What is the exact issue you are facing?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Look forward to hearing from you and you have a great day!

Take care.

Cheers!

[Mamawildrose]

Hi I am so glad to hear from you. I had reset my notebook 15-ba081nr

I did a BIOSupdate to the proper one for my laptop and upon initilizing it said initilizing BIOS LOCKER what the heck does that mean? You sound like you know what you are doing i tried uploading 2 photos to show you what the system info said before I upgraded the BIOS please help? 

[Mamawildrose]

I have not changed anything in the computer at all. I had put it in the pawn shop un October and it was fine, when I got it out last week I realized ou did not have a charger for it so I went to handy little Walmart and bought one that said universal laptop charger and it had several different plugs that went onto the universal charging plug to fit several different kinds of computers so I plugged it in and when I turned on my laptop I could tell the screen was on but it was blank. I then went through all the steps I have learned from asking and working with hp virtual helper. When I initialized the BIOS update on the screen it said initilizing BIOS LOCKER. Now I'm really tired and confused. Hope that helps you help me. Ttyl

[The_Fossette]

@Mamawildrose,

It is great to have you back and your patience is greatly appreciated.

Thank you for the information.

I recommend you follow the steps in the below artilce and check if it helps.

https://support.hp.com/us-en/document/c04718479

Let me know how it goes. Awaiting your reply!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Good day! Take care 🙂

Cheers!

[The_Fossette]

@Mamawildrose,

It is great to have you back and your patience is greatly appreciated.

Thank you for the information.

I recommend you follow the steps in the below artilce and check if it helps.

https://support.hp.com/us-en/document/c04718479

Let me know how it goes. Awaiting your reply!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Good day! Take care 🙂

Cheers!