I need to return my computer to factory settings

[Jetta1768]

That's funny I'm going through the same identical problem with my HP laptop I cannot figure out how to get it to come to that screen or gives you the option to factory reset the laptop starting to think it's a piece of junk

[CherylG · Accepted solution]

Immediately after pressing the power button start tapping the Esc key. This will open a menu where F11  is an option. Tap F11 and on the Choose an Option screen, click Troubleshoot. On the Troubleshoot screen, click Recovery Manager. Next screen click System Recovery.

[Jetta1768]

I will give it a try and get back to u the real problem is it keep shutting down and restarting i turned off auto restart. But still dose it 

[Jetta1768]

so i tride f11 recovery manger and every time all it dose is restart windows i even typed recovery manger in start menu my computer said can not find idk what to do all it dose all the time is shuts down and restarts cant even watch a movie

[CherylG]

It sounds like you may have a hardware problem. Have you tried any of the tests usin System Diagnostics?Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and run the tests.