cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
36
Flag Post

I received a hard drive failure code after my laptop wouldn’t reboot

HP Recommended
HP Envy m6 p100

My HP Envy m6 won’t reboot and I keep getting your pc didn’t restart correctly messages.  I’ve tried restarting different ways but it doesn’t work.  I ran a quick hard drive test and received a 24 failure code.  I need help please.  How to get my laptop to reboot correctly.  

1 REPLY 1
Highlighted
Level 16
Level 16
26,128 26,061 2,388 5,668
Message 2 of 2
Flag Post
HP Recommended

@Relleyt75 

 

Without knowing the code, we can't provide you any detailed assistance.  So, you need to provide us the code.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation