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‎08-01-2017 01:49 PM

HP Recommended
Product: Z5M58AA#ABA
Operating System: Microsoft Windows 10 (64-bit)

I tried to reset my notebook back to factory settings but it got hung up @43%.  I let is run over night and the next morning I saw this error message on a blue screen, "The selected boot device failed". I have went to the BIOS to see if I could make it boot but could not.

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‎08-01-2017 02:57 PM

HP Recommended
Yes but I would prefer to have the factory os installed if possible. I usually will do a manual reinstall last.
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4 REPLIES 4

‎08-01-2017 01:52 PM

HP Recommended

Can you try pressing F11 to see if you can load into the Windows Recovery mode?

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‎08-01-2017 02:03 PM

HP Recommended

Yes I did. That was one of the first things I tried and after the program ran I still have the same error message.  I also ran a memory and hard drive check both quick and extensive which passed.  Since this notebook won't boot, would it be possible to reinstall the operating system from a USB device?

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‎08-01-2017 02:57 PM

HP Recommended
Yes but I would prefer to have the factory os installed if possible. I usually will do a manual reinstall last.
Please remember to select the answer
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‎08-03-2017 09:56 PM

HP Recommended

Use the free Download Tool at MS site to make a usb flash or dvd installation. USB flash drive seems to work better than dvd. When/if asked for license key- skip over it. It should retrieve it from BIOS.

https://www.microsoft.com/en-us/software-download/windows10

 

Boot with it, delete all partitions and install.

https://www.howtogeek.com/224342/how-to-clean-install-windows-10/

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