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‎06-01-2020 03:21 PM

HP Recommended
Product: Pavilion 15z-aw000 CTO
Operating System: Microsoft Windows 10 (32-bit)

I turn on my pc and it keeps loading and it restarts by itself and I can't get It to start.  What can i do?

1 person had the same question
1 REPLY 1

‎06-02-2020 03:11 AM

HP Recommended

Hello @Willrodriguez 

 

Welcome !

 

The issue can be caused by software or hardware issue

Would you be able to check your computer for hardware issues using the BIOS/UEFI F2 diagnostics >> https://www.youtube.com/watch?v=14GKIpGPNRM

 

Perform Quick/Fast or Run-in test. Let me know the results.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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