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I turn on my PC and it keeps loading but I can't get it to start

HP Recommended
Pavilion 15z-aw000 CTO
Microsoft Windows 10 (32-bit)

I turn on my pc and it keeps loading and it restarts by itself and I can't get It to start.  What can i do?

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Message 2 of 2
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HP Recommended

Hello @Willrodriguez 

 

Welcome !

 

The issue can be caused by software or hardware issue

Would you be able to check your computer for hardware issues using the BIOS/UEFI F2 diagnostics >> https://www.youtube.com/watch?v=14GKIpGPNRM

 

Perform Quick/Fast or Run-in test. Let me know the results.

Your feedback and update are important.
Click below on Accept As Solution and Likes+ icon if my comments helped or to say thanks


I work for HP Inc. *** I express personal opinion only and do not speak for HP *** My location: Europe *** Expert Volunteer
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Learn how to test your HP computer hardware using the HP PC Hardware Diagnostics UEFI. For more information on testing hardware failures on HP PCs, visit our...
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