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‎12-04-2023 12:10 PM

HP Recommended
Product: HP Notebook - 17-ak013cy

Im having issues with the reboot Im using the recovery drive but I only get a timer clock goin around for a while and the a black screen nothing on it can any one have an idea what is goin on? Thank you

Category:
1 person had the same question
2 REPLIES 2

‎12-04-2023 04:59 PM

HP Recommended

@schibolet 

 

From time to time your information on your Recovery Drive could be outdated or missing something.  For (original) Windows 10/11. please use Cloud Recovery tools (your machine came with  Windows 10 Home 64)


                   https://support.hp.com/us-en/document/ish_4511095-4511141-16


Regards.

BH
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‎12-06-2023 07:27 AM

HP Recommended

Thank you but that is what I did and still can get my system back now I have this "unmountable boot value" What in the worlds is that? ho do I get rid off from my system its driving me crazy. But thank you again for your effort its appreciable.

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