Incorrect warranty start date and expiry date

[SushantSharma]

I had purchased my HP PAVILION LAPTOP 15-CX0141TX with serial number- [Personal Information Removed] on date 25th December 2018 with which i also got a hp care pack and according to that my laptop warranty should be expiring on 25th December 2021 but it has expired a lot prior to its expiry on 19th October 2021. I'm not understanding what's this thing is because I'm not even getting a validate warranty period i should be getting from my date of purchase. Please help me in solving this issue as soon as possible because this is creating a lot of problems to me as my laptop is having a hanging issue and the service centre agents have denied to accept my request. Please help me in this regard. 

I'm attaching the copy of puchase bill for your reference.

I had purchased my HP PAVILION LAPTOP 15-CX0141TX with serial number- [Personal Information Removed] on date 25th December 2018 with which i also got a hp care pack and according to that my laptop warranty should be expiring on 25th December 2021 but it has expired a lot prior to its expiry on 19th October 2021. I'm not understanding what's this thing is because I'm not even getting a validate warranty period i should be getting from my date of purchase. Please help me in solving this issue as soon as possible because this is creating a lot of problems to me as my laptop is having a hanging issue and the service centre agents have denied to accept my request. Please help me in this regard.

[banhien]

@SushantSharma 

Nearly all members on this forum can not access to the tool to adjust those information for you. You need to call HP directly in your country and they will help you.

Regards

[praveenbv]

Hi@SushantSharma,

Welcome to the HP Support Community!

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

We understand that the warranty is taking the manufacturing date, Let some steps to update the warranty details.

step 1: click the Register your product link 

Step 2: Select your country/region 

step 3: Select HP products used 

Step 4 Enter the name/number of the product you want to register.

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Have a great day!