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06-24-2016 03:17 PM
I have installed a new hard drive. Upon installation of Windows 7 I keep getting an error message and it will not complete the install. Wha can be wrong (memory) ?
Solved! Go to Solution.
06-27-2016 02:20 PM
Hey, I'm glad that worked for ya, and no there is no update for the Chipset.
Please consider clicking the Accept as Solution button below the message that resolved your issue to flag your post as solved, and make it easier for others to find what worked for you! :cathappy:
06-25-2016 09:06 AM
Welcome to the HP Forums! I'd be happy to help you with your Presario cq61. Can you first post back with your exact model number please (Finding Your HP Product Model Number)?
Also, what does the error say, and at what point of the install do you see the error?
With this added information I will be able to assist you more efficiently. Thanks.
06-25-2016 01:25 PM
Thanks. Does the error looks something like this?
The customer was installing Windows 8, but the issue sounds the same, and the solution could work for you! Let me know. :cathappy:
06-25-2016 01:30 PM
okay, glad we have identified it. Let me know if the steps in the post I referred you to solve the issue.
06-25-2016 02:21 PM
Re: Endless Recovery Loop < When you click on this link you will be directed to a post written by another HP Support rep.
The suggestion is to complete the steps found here: “The Computer Restarted unexpectedly or encountered an unexpected error” during installation of wind....
This solution has worked for others, I hoped it would for you too.
06-27-2016 02:10 PM
The info that was sent concerning the boot error worked, thanks! I have another question concerning the same laptop. I installed all of the drivers that were on the web page. The only thing was that I did not see a driver for the chipset. Is there one for it? If so, where can I get it?