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bchandler6
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Solved!

Installation error

HP Recommended
Presario cq61
Microsoft Windows 7 (64-bit)

I have installed a new hard drive. Upon installation of Windows 7 I keep getting an error message and it will not complete the install. Wha can be wrong (memory) ?

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Sunshyn2005
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Message 11 of 11
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Hey, I'm glad that worked for ya, and no there is no update for the Chipset. 

 

Please consider clicking the Accept as Solution button below the message that resolved your issue to flag your post as solved, and make it easier for others to find what worked for you! :cathappy:

 

Cheers!

 

 

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the thumbs up" button!

View solution in original post

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Sunshyn2005
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Hi @bchandler6

 

Welcome to the HP Forums! I'd be happy to help you with your Presario cq61.  Can you first post back with your exact model number please (Finding Your HP Product Model Number)? 

 

Also, what does the error say, and at what point of the install do you see the error?

 

With this added information I will be able to assist you more efficiently. Thanks. 

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the thumbs up" button!

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bchandler6
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It is a CQ61-410US. It will not complete the install. It says that it has encountered an unexpected error and will complete install when it reboots. When it does reboot, it says the same thing. Thanks for your help.

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Sunshyn2005
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Thanks. Does the error looks something like this? error message

 

Please take a look at the following post by @BHK6Re: Endless Recovery Loop

 

The customer was installing Windows 8, but the issue sounds the same, and the solution could work for you! Let me know. :cathappy:

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the thumbs up" button!

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bchandler6
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That's it

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Sunshyn2005
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okay, glad we have identified it. Let me know if the steps in the post I referred you to solve the issue. 

 

Fingers crossed!! 

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the thumbs up" button!

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bchandler6
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I did not see a post that shows any steps.

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bchandler6
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I tried hitting the F11 key and I get the same results.

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Sunshyn2005
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Re: Endless Recovery Loop   < When you click on this link you will be directed to a post written by another HP Support rep. 

 

The suggestion is to complete the steps found here: “The Computer Restarted unexpectedly or encountered an unexpected error” during installation of wind...

 

This solution has worked for others, I hoped it would for you too. 

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the thumbs up" button!

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bchandler6
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The info that was sent concerning the boot error worked, thanks! I have another question concerning the same laptop. I installed all of the drivers that were on the web page. The only thing was that I did not see a driver for the chipset. Is there one for it? If so, where can I get it?

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