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‎11-05-2022 02:59 PM

HP Recommended

I really appreciate that link, Paul.  Thank you!

 

There was/is one problem.  My touch screen is not working.  Is there a specific driver download for that since the HP Recovery Tool apparently didn't include that driver.

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‎11-05-2022 04:36 PM

HP Recommended

You're very welcome.

 

I'm surprised the cloud recovery tool didn't get everything to work correctly.

 

There are no touchscreen drivers per se.

 

I don't know what makes the touchscreen work...graphics drivers perhaps?

 

Your notebook has the Intel/Nvidia switchable graphics, adapters so you may want to install the latest drivers for the graphics adapters that HP has for your notebook.

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‎11-05-2022 05:33 PM

HP Recommended

Okay, I'll give that a try.  TY!  👍

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