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‎03-21-2017 12:25 PM

HP Recommended
Product: Pavilion Notebook i5-5200U
Operating System: Microsoft Windows 7 (64-bit)

Facing two problem after changing windows 10 to 7 64bit.

 

 

1.Intel(R) Dynamic Platform & Thermal Framework Processor Participant Isssue

 

Showing:

Windows cannot initialize the device driver for this hardware. (Code 37)

 

Compatible Ids:

PCI\VEN_8086&DEV_1603&REV_09
PCI\VEN_8086&DEV_1603
PCI\VEN_8086&CC_118000
PCI\VEN_8086&CC_1180
PCI\VEN_8086
PCI\CC_118000
PCI\CC_1180

 

 

2. Unknown device issue:

 

Showing:

The drivers for this device are not installed. (Code 28)

There is no driver selected for the device information set or element.


To find a driver for this device, click Update Driver.

 

Compatible Ids:

IUSB3\ROOT_HUB30&VID_8086&PID_9CB1&REV_0003&SID_8095103C
IUSB3\ROOT_HUB30&VID_8086&PID_9CB1&REV_0003
IUSB3\ROOT_HUB30&VID_8086&PID_9CB1

 

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-21-2017 01:39 PM

HP Recommended

If neither of the drivers I posted worked, then try the chipset and USB3 drivers directly from Intel.

 

Chipset, 2nd file down on the left.  Install and restart the PC.

 

https://downloadcenter.intel.com/download/20775/Intel-Chipset-Device-Software-INF-Update-Utility-?pr...

 

USB3:  Download, unzip and run the setup.exe file.

 

https://downloadcenter.intel.com/download/22824/USB-3-0-Driver-Intel-USB-3-0-eXtensible-Host-Control...

View solution in original post

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15 REPLIES 15

‎03-21-2017 12:44 PM - edited ‎03-21-2017 01:52 PM

HP Recommended

Deleted.

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‎03-21-2017 01:01 PM - last edited on ‎03-21-2017 01:04 PM by Retired

HP Recommended

Hi,

 

Model: 14- ab110TX

ProID: P3D31PA#UUF

 

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‎03-21-2017 01:22 PM - edited ‎03-21-2017 01:50 PM

HP Recommended

Deleted.

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‎03-21-2017 01:27 PM

HP Recommended

Hi, @Neil4311 :

 

You need these two drivers...

 

Intel Dynamic Platform and Thermal Framework Client Driver - Broadwell/Haswell

 

http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71638.exe

 

USB3:

 

This package provides the Intel USB 3.0 Host Controller Driver for supported notebook models running a supported operating system. The driver enables USB 3.0 devices.

 

http://ftp.hp.com/pub/softpaq/sp72501-73000/sp72661.exe

 

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‎03-21-2017 01:33 PM

HP Recommended

Still not solved

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‎03-21-2017 01:39 PM

HP Recommended

If neither of the drivers I posted worked, then try the chipset and USB3 drivers directly from Intel.

 

Chipset, 2nd file down on the left.  Install and restart the PC.

 

https://downloadcenter.intel.com/download/20775/Intel-Chipset-Device-Software-INF-Update-Utility-?pr...

 

USB3:  Download, unzip and run the setup.exe file.

 

https://downloadcenter.intel.com/download/22824/USB-3-0-Driver-Intel-USB-3-0-eXtensible-Host-Control...

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‎03-21-2017 01:41 PM

HP Recommended

okk trying that. 

 

I had used driver booster by Iobit for updating the driver. Does it making any of these problem ?

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‎03-21-2017 01:47 PM

HP Recommended

I don't think that would mess anything up.

 

 

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‎03-21-2017 01:49 PM - edited ‎03-21-2017 02:00 PM

HP Recommended

Unknown device issue solved. But Dynamic Platform and thermal framework processor participant issue is still on!!!! 😞

 

 

here are the hardware IDs:

 

PCI\VEN_8086&DEV_1603&SUBSYS_8095103C&REV_09
PCI\VEN_8086&DEV_1603&SUBSYS_8095103C
PCI\VEN_8086&DEV_1603&CC_118000
PCI\VEN_8086&DEV_1603&CC_1180

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