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‎12-24-2017 10:43 AM

HP Recommended
Product: Pavilion x360 Convertible
Operating System: Microsoft Windows 10 (64-bit)

My daughter's 18 month old Pavilion x360 notebook with Windows 10 64-bit has recently started running really slowly. The BIOS version is Insyde F.38 13/10/2015 which is pretty old, so I thought this might be the problem. However, although I could download the latest BIOS F.49 Rev. A from the HP website it would not automatically install on the notebook. Then after a bit more troubleshooting I noticed in device manager that the Intel Trusted Execution Engine Interface had an exclamation mark against it with the message 'This device cannot start (Code 10) STATUS_DEVICE_POWER_FAILURE'. The driver version is 2.0.0.1094 11/10/15. I tried disabling/re-enabling the device and also automatically updating the device driver but neither of these solved the issue. Could this be the cause of the slow running and BIOS install issues? Has anybody come across this before and if so have you managed to solve it?

1 person had the same question
4 REPLIES 4

‎12-24-2017 11:04 AM

HP Recommended

@lpowelllap

 

What is your Pavilion x360 Convertible ?  Please use the following instructions to find out the model and product of your machine:

  http://support.hp.com/us-en/document/c00033108

  Please do NOT post its Serial number (s/n).

Regards.

BH
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‎12-24-2017 12:03 PM

HP Recommended

Hello Banhien - thank you for replying so quickly. The product number of the notebook is N7H59EA#ABU. This is a really annoying problem which I hope has a reasonaby straightforward solution. If I could update the BIOS maybe that would help, but I can't install the downloaded BIOS file automatically. When I restart the notebook after running the BOS update utility, it simply restarts without installing the new BIOS.

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‎12-24-2017 12:14 PM

HP Recommended

The full model name is HP Pavilion x360 - 11-k154sa (ENERGY STAR)

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‎12-24-2017 02:38 PM

HP Recommended

@lpowelllap

 

Ignore the first item (3D Drive guard) on the Driver-Chipset list, please download and re-install others from the following link

 

       https://support.hp.com/gb-en/drivers/selfservice/hp-pavilion-11-k100-x360-convertible-pc/8499314/mod...

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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