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HP Recommended
I am not sure about the model. But here is the information labeled at the back of my Notebook.

HP 625
Serial CNUO412V9W
PRODUCT: WT107EA#ACQUIRED

Windows 7 Home Basic OA MEA
HP 584032-001
AMD vision Pro

I also get an error: 0oox0000142 Application Error
and this happened after I formated my windows & install my graphics drivers.
HP Recommended

hello - did you ever get this resolved? or did you have to send it in?

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