Internal SSD not visible when boot from USB

[garryweilPDX]

My laptop boots just fine. But when I boot from USB, the internal SSD is not visible. I have tried a Windows 10 Install USB; boots fine but when I go to a command prompt window and launch Diskpart, it only sees the USB drive, not the internal SSD. I also tried O&O Disk Image USB. It boots just fine, but once I execute the Disk Image program, it does not see the internal SSD drive either. It's like the internal drive is being hidden by some security software 😞

[Paul_Tikkanen]

Hi:

There is a special storage driver you need to install during the W10 installation process on all PC's that come with an Intel 11th gen core processor...

See the info at the link below.

https://support.hp.com/us-en/product/hp-15-f2000-laptop-pc-series/35900344/model/35900346/document/c...

Here is the link to the driver you need...

This package contains the Intel Rapid Storage Technology Driver for the supported notebook models and operating systems. The Intel Rapid Storage Technology is designed to provide functionality for the Intel Storage Controllers. The driver improves Serial ATA (SATA) disk performance with Native Command Queuing.

https://ftp.hp.com/pub/softpaq/sp111501-112000/sp111776.exe

There is something that I don't understand in that document, and that is where HP tells you to right click on the Intel driver file and select Extract to

When I ran through the steps, I don't get an Extract to option when I right click on the file.

No doubt you will have the same issue, so download and install the free 7-zip file utility from the link below.

The 2nd file at the top of the page is for 64 bit.

7-Zip (7-zip.org)

Then you can right click on the exe file, select 7-Zip from the menu, and select Extract to: and let it extract the file into its folder name (sp111776), and copy that folder to your USB flash drive, and continue with the instructions.