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Locked

‎11-21-2019 11:49 AM

HP Recommended

@IV1981

 

Based on your comments related to previous case issues

 

please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

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‎12-03-2019 06:38 AM

HP Recommended

Same here on 830 G5. Had to rollback to 01.08. 

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‎12-03-2019 09:48 AM - edited ‎12-03-2019 12:54 PM

HP Recommended

Hi Dpokrovsky,

 

Thank you for sharing.

It's seems that HP release a common file of BIOS version for a wide variety of models.

HP contact me only for bureaucratic purposes and HP send me a bag for my notebook like a gift but the important question it's not a bureaucratic procedures, the important is that HP do this tasks in this order:

 

1. First of all delete this BIOS file from HP Support Drivers download URL, because it has a several problems that are affecting to his customers.

2. Investigate this issues and release a new BIOS version that includes all fixes about in the version 01.09.01 Rev.A and the fixes about related in this main issues.

 

It's seems that HP does not want to do anything. HP not care his customers.

 

Kind regards.

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