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‎01-14-2019 01:57 PM - edited ‎01-14-2019 02:03 PM

HP Recommended
Product: Example: hp Pavilion
Operating System: Microsoft Windows 10 (32-bit)

Hi, my son is having issues with his laptop. He has already been in touch with HP community for advise. He was advised to master reset his laptop, but the laptop will not let him. He get a blue screeen during the resetting process saying there was an issue plus that is wasn’t reset and no changes were made.

 

Please can can someone help?

 

Thanks.

1 REPLY 1

‎01-15-2019 03:27 AM

HP Recommended

Hello @KEH0213

 

Welcome to the HP Support Community.

 

I am not familiar with the details of your son's issue but If I need to advise on the recovery, please do the following:

 

 

Hope this helps. Let me know how it goes.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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