It refusing wake up from Sleep..the power light blinks only twice screen blank

[Onlyg]

Hello please I need help with my

Hp Pavillion x360 convertible  

Model 1S-er0057cl

[Nal_NR]

Hi @Onlyg,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If your HP Pavilion X360 15.6 Inch 2-In-1 Laptop PC (15-Er0000) is refusing to wake up from sleep, there are several troubleshooting steps you can try:

Check Power Settings

Adjust Power Options:

• Go to Control Panel > Power Options.
• Click on Change plan settings next to your selected power plan.
• Click on Change advanced power settings.
• Expand the Sleep section and set Allow hybrid sleep to Off.
• Set Hibernate after to a higher value or Never.

Adjust Lid and Power Button Actions:

• In the Power Options window, click on Choose what closing the lid does.
• Set the actions for When I press the power button and When I close the lid to Do nothing or Sleep as needed.

Update Drivers

Update Display Driver:

• Right-click on Start and select Device Manager.
• Expand the Display adapters section.
• Right-click on your display adapter and select Update driver.
• Choose Search automatically for updated driver software.

Update BIOS and Chipset Drivers:

• Visit the HP Support website and download the latest BIOS and chipset drivers for your specific model.
• Install the updates and restart your laptop.

Disable Fast Startup

1. Disable Fast Startup:
   • Go to Control Panel > Power Options.
   • Click on Choose what the power buttons do.
   • Click on Change settings that are currently unavailable.
   • Uncheck the box for Turn on fast startup (recommended).
   • Click Save changes.

Run Power Troubleshooter

1. Run Power Troubleshooter:
   • Go to Settings > Update & Security > Troubleshoot.
   • Select Additional troubleshooters.
   • Select Power and click Run the troubleshooter.

Check for Windows Updates

1. Install Windows Updates:
   • Go to Settings > Update & Security > Windows Update.
   • Click Check for updates and install any available updates.

Adjust Sleep Settings in BIOS

1. Check BIOS Sleep Settings:
   • Restart your laptop and enter the BIOS setup by pressing the appropriate key (usually F2, F10, ESC, or DEL) during startup.
   • Navigate to the Power Management section and ensure Sleep State is enabled.
   • Save and exit the BIOS.

Reset Power Settings

1. Reset Power Settings:
   • Open Command Prompt as an administrator.
   • Type the following command and press Enter:
   • 

If these steps do not resolve the issue, it might be necessary to perform a system restore or consider a clean installation of Windows to address any software conflicts. If the problem persists, there could be a hardware issue, and you may need to contact HP support for further assistance.

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Onlyg]

Hello, the screen doesn't even turn on… when I try turning it one to wake up from sleep nothing comes the power button only blinks twice and goes off.