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Honor Student
Posts: 3
Member Since: ‎08-12-2016
Message 1 of 6 (216 Views)
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It says: "Plugged in, charging", but it is not charging (4540s)

Product Name: Probook 4540s
Operating System: Microsoft Windows 10 (64-bit)

My 4540s recently has problems with battery charging. When I plug in, on the taskbar it says : "Plugged in, charging", however it is not charging. It is not going above 0%. I followed the steps that are here like uninstalling "Microsoft ACPI Compliant Control Method Battery" and then removing battery, holding power button for a minute and then putting back battery and turning notebook on. But it was useless. My laptop still not charging. Please help me with this issue.

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Re: It says: "Plugged in, charging", but it is not charging (4540s)


Farahim wrote:

The result is the same even when the laptop is turned off: It's not charging. It's always 0% and the light does not change its color to green (which indicates that its charged).


That is incorrect.

 

Off, as in no color, indicates fully charged.

 

See the image I provided to you in my previous post.

 

If you purchased the battery from a vendor who provides a guarantee, it should be still in warranty since it has been less than a year. Contact them for a replacement.

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Provost
Posts: 44,567
Member Since: ‎01-07-2009
Message 2 of 6 (202 Views)

Re: It says: "Plugged in, charging", but it is not charging (4540s)

Does the battery charge when the power adapter is plugged into household current with the notebook turned off?

 

How long have you been using the battery?

Most people get about two to three years of service life from a battery.

 

The warranty on the battery is only one year. 

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If your problem is solved or question answered, please click the Accepted Solution button in that post.

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Honor Student
Posts: 3
Member Since: ‎08-12-2016
Message 3 of 6 (200 Views)

Re: It says: "Plugged in, charging", but it is not charging (4540s)

When the laptop is turned off and the adapter is plugged in then the light indicating charging is on. This is my second battery and I'm using it since last october.

Provost
Posts: 44,567
Member Since: ‎01-07-2009
Message 4 of 6 (194 Views)

Re: It says: "Plugged in, charging", but it is not charging (4540s)

[ Edited ]

Farahim wrote:

When the laptop is turned off and the adapter is plugged in then the light indicating charging is on. This is my second battery and I'm using it since last october.


Then it charges via the hardware electronics, but not when logged into the operating system.

 

Does it charge fully with the notebook turned off?

 

Does the color of the charge light change? See the following image for more information.

 

 

You can show appreciation or say thanks by clicking on the Thumbs up + in the purple box next to the Reply button .

If your problem is solved or question answered, please click the Accepted Solution button in that post.

I am a volunteer, not an HP Employee.
Honor Student
Posts: 3
Member Since: ‎08-12-2016
Message 5 of 6 (189 Views)

Re: It says: "Plugged in, charging", but it is not charging (4540s)

The result is the same even when the laptop is turned off: It's not charging. It's always 0% and the light does not change its color to green (which indicates that its charged).

Provost
Posts: 44,567
Member Since: ‎01-07-2009
Message 6 of 6 (186 Views)

Re: It says: "Plugged in, charging", but it is not charging (4540s)


Farahim wrote:

The result is the same even when the laptop is turned off: It's not charging. It's always 0% and the light does not change its color to green (which indicates that its charged).


That is incorrect.

 

Off, as in no color, indicates fully charged.

 

See the image I provided to you in my previous post.

 

If you purchased the battery from a vendor who provides a guarantee, it should be still in warranty since it has been less than a year. Contact them for a replacement.

You can show appreciation or say thanks by clicking on the Thumbs up + in the purple box next to the Reply button .

If your problem is solved or question answered, please click the Accepted Solution button in that post.

I am a volunteer, not an HP Employee.
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