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‎08-12-2016 03:36 AM

HP Recommended
Product: Probook 4540s
Operating System: Microsoft Windows 10 (64-bit)

My 4540s recently has problems with battery charging. When I plug in, on the taskbar it says : "Plugged in, charging", however it is not charging. It is not going above 0%. I followed the steps that are here like uninstalling "Microsoft ACPI Compliant Control Method Battery" and then removing battery, holding power button for a minute and then putting back battery and turning notebook on. But it was useless. My laptop still not charging. Please help me with this issue.

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-12-2016 04:41 AM

HP Recommended
@Farahim wrote:

The result is the same even when the laptop is turned off: It's not charging. It's always 0% and the light does not change its color to green (which indicates that its charged).

That is incorrect.

 

Off, as in no color, indicates fully charged.

 

See the image I provided to you in my previous post.

 

If you purchased the battery from a vendor who provides a guarantee, it should be still in warranty since it has been less than a year. Contact them for a replacement.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

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5 REPLIES 5

‎08-12-2016 04:19 AM

HP Recommended

Does the battery charge when the power adapter is plugged into household current with the notebook turned off?

 

How long have you been using the battery?

Most people get about two to three years of service life from a battery.

 

The warranty on the battery is only one year. 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎08-12-2016 04:24 AM

HP Recommended

When the laptop is turned off and the adapter is plugged in then the light indicating charging is on. This is my second battery and I'm using it since last october.

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‎08-12-2016 04:32 AM - edited ‎08-12-2016 04:33 AM

HP Recommended
@Farahim wrote:

When the laptop is turned off and the adapter is plugged in then the light indicating charging is on. This is my second battery and I'm using it since last october.

Then it charges via the hardware electronics, but not when logged into the operating system.

 

Does it charge fully with the notebook turned off?

 

Does the color of the charge light change? See the following image for more information.

 

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎08-12-2016 04:35 AM

HP Recommended

The result is the same even when the laptop is turned off: It's not charging. It's always 0% and the light does not change its color to green (which indicates that its charged).

Was this reply helpful? Yes No

‎08-12-2016 04:41 AM

HP Recommended
@Farahim wrote:

The result is the same even when the laptop is turned off: It's not charging. It's always 0% and the light does not change its color to green (which indicates that its charged).

That is incorrect.

 

Off, as in no color, indicates fully charged.

 

See the image I provided to you in my previous post.

 

If you purchased the battery from a vendor who provides a guarantee, it should be still in warranty since it has been less than a year. Contact them for a replacement.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
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