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08-09-2020 08:50 AM - edited 08-09-2020 08:51 AM
... starts at 1:30
Though, i think the Ryzen Controller fix is the better solution since it doesn't throttle the CPU as much as the 99% fix and only does it when the CPU reaches a temp limit and not 24/7.
08-09-2020 10:02 PM
Come on HP! We're all stuck here with a gaming laptop we cannot game on. Please fix this issue or at least let us roll back to the last version f.05, should'nt that be possible in the first place since there even is an option in the bios for a roll back. But ofcourse it doesn't work at the time, why is the option even there??? Come on HP, you can do better. We all paid for gaming specs, so shouldn't we be able to game. I see a ton of people with the same problem. How did this even got so messed up?! smh HP smh.....
08-09-2020 10:29 PM - last edited on 08-24-2020 07:26 AM by MatheusH
They probably won't notice it soon. Whenever I message the support, they keep saying that their updates are tested thoroughly and can't possibly have a bad effect on my computer
Well I guess they didn't test this one thoroughly. They also refuse to forward the issue to someone else and keep saying that I should turn it in for repairs despite the Extensive hardware test via the UEFI Diagnostics tool shows no hardware defect whatsoever. They don't even respond when I tell them how widespread the issue is and keep saying "the issue could he hardware related" yeah HP, 9000~ people damaged the same part of their PC at exactly same time riiiiight after updating BIOS and are getting the same error. [content removed]
They haven't even recognized this issue. The notices and bulletins have nothing about this. No one knows if they're working on it or even if they know about the issue. Support is useless, there's nowhere you can email about this that could take steps to fix the issue. THEY EVEN PREVENT YOU FROM ROLLING BACK AS IF IT WASN'T ENOUGH JUST BREAKING YOUR COMPUTER.
Outrageous. I don't think I'll stop contacting support every day I can, I've gotta let them know about the issue and so should you. This is just outrageous. HP employees haven't even seen it or just ignore it.
08-09-2020 11:18 PM
I actually contacted HP support via WhatsApp and that's what they said:
[8/9, 16:04] HP Support UK: Bios update will be released to improve the performance of the PC. It will fix the concern and the PC will respond fine.
And when asking for a release date:
[8/9, 16:14] HP Support UK: I assure you that the current version installed will fix all the concerns. The next version will be automatically released and installed. I am sorry as the date is unavailable.
...I don't quite get the second message, especially about the "current version" (?), but it might just be a typo.
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