• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-21-2020 01:05 PM - last edited on ‎10-21-2020 01:17 PM by Retired

HP Recommended
Product: HP Envy 15
Operating System: Microsoft Windows 10 (64-bit)

My laptop is HP ENVY Notebook with [Personal Information Removed]. I bought an extra 8 GB Kingston RAM KVR16S11/8. I checked and both support 1.5 V and are DDR3. I installed the RAM on the extra RAM slot available. But when I turn the computer on, the RAM detected is still only the factory one (so I still have 8 GB instead of 16 GB available). I have tried swapping the slots and still the same issue persists. When I install the Kingston one only (so taking out the factory one), the computer does not turn on and only blink the Caps Lock. Does anyone know a solution?

1 REPLY 1

‎10-25-2020 11:08 AM

HP Recommended

@AldoSebastian

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need the product number of your computer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.