Key F6 keep self on off without i click

[wendywyy]

HI i need some one help .Not sure what the happen my laptop key F6 keep self sitwch on off the mute funtion .when i keep hold the F6 key  will stop automatic on off.after i left my finger automatic self on off again .Any one face this problem too ?

[The_Fossette]

Hi @wendywyy

Welcome to the HP Forums!

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

I reviewed your post and I understand that mute key is turning on and off automatically.

I’d love to help!

In order that I may provide you with an accurate solution, I will need a few more details.

·         When was the last time the computer was working fine?

·         Have you made any software or hardware changes on the computer?

·         Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you to follow below steps and check if it helps.

1.      Click the Start button, then click Run. 

2.      In the Run window, next to Open, type MSCONFIG. 

3.      Press the ENTER key. 

4.      In the System Configuration Utility window, click the Startup tab. 

5.      On the Startup tab, under Startup Item, ensure that there is a check in the HKserv checkbox. 

NOTE: If HKserv is missing, reinstall the Hot-Key Utility application by Clicking here

For windows 10 drivers: Click here

(ignore the ads, 3rd party link has been sent to ensure your issue is fixed, I'm going beyond my way to help you and if you would like to give me virtual high five, Click on the purple thumbs up 🙂 )

Let me know how it goes and you have a good day ahead.

Take care!

Cheers!

[wendywyy]

Hi ,Appreciate your reply.i had try install the hotkey as the link your given .There is come out the2  message as below :

1.The filename ,directory name,or volume lable syntax is incorrect.

2.Uable open self -extracting executable  file.The file is locked or in use by another process. The installation will  terminate.

[The_Fossette]

Hi @wendywyy

I recommend you to uninstall the audio drivers and reinstall it and check if it helps.

If the issue persists, I recommend you to download and install HP support assistant and it will automatically install all the required drivers for the computer.

You can download HP support assistant from the below link.

http://hp.care/2qKU185

Let me know how it goes.

[wendywyy]

Hi ,all above mention ready try .the issue still same .now become another issue after try above the screen become pink colour . : (

[The_Fossette]

Hi @wendywyy

I would like to know when was the last time the computer was working fine? 

I recommend you to perform a system restore to a previous date when the computer was working fine.

Here is how it is done.

http://hp.care/2ob5OKB

Let me know how it goes.

[wendywyy]

Yesterday morning the screen still working fine just the F6 light blinking.i ready try system restore ,end come out the message is system can't restore .I now will try do recovery .

[The_Fossette]

Hi @wendywyy

Perfect! Please perform a recovery and check if it resolves the issue. 

Refer to the below article on how to perform recovery on your computer.

http://hp.care/2nB7Wrv

Let me know how it goes.

[wendywyy]

Hi ,Ready recovery the computer but both issue still not settle .: (

[The_Fossette · Accepted solution]

Hi @wendywyy

I recommend you to contact phone support to further diagnose the issue.

Here is how you can get in touch with the phone support.

Open link:  www.hp.com/contacthp/
Enter Product number or select to auto detects
Scroll down to "Still need help? Complete the form to select your contact options"
Scroll down and click on HP contact options - click on Get phone number.

Take care.

Cheers!