Keyboard Notebook

[FernandoEgues]

Keyboard notebook, does not work in windows but in bios system configuration yes, i try doing a full recovery and nothing. 

Thankyou.

[Riddle_Decipher]

@FernandoEgues

Welcome to HP Forums Community,

I suggest running a hardware test to identify the cause of the failure and here's how you do it:

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

3. On the main menu, click Component Tests.

4. The Component Tests menu displays.

   Your Component Tests menu might be different, depending on the components installed on your computer.

5. Keyboard Test - This interactive test checks the keyboard. This test requires a keyboard.

   To run the test, click the Keyboard, and then click Run once.

   The Keyboard Test time is 3 minutes.

Get back to us with the 24 character failure ID for further assistance.

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

[FernandoEgues]

@Riddle_Decipher 

Keyboard test was succesfuly, but in windows does not work, i tried doing a full recovery and nothing.

Thanks in advance

[Riddle_Decipher]

@FernandoEgues was the recovery done using the F11 key or was it a retail copy of windows? Since the tests have passed and yet the keyboard isn't working, you've got two options:

You can either make use of an external USB keyboard and use that to check if it works, or order the recovery media from HP using this link for details: Click here & use that to reinstall windows using HP defaults to resolve the issue.

[FernandoEgues]

I tried dooing the recovery whith f11, erasing all my files, and nothing, with a external keyboard works but notebook keyboard not.

[Riddle_Decipher]

@FernandoEgues That should confirm a hardware malfunction and I suggest you talk to HP support and discuss your options:

follow the below steps to get started:

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

I hope that answers your query,  

If it did, simply select "Accept as solution", to help the community grow, 

And if you wish to thank us for our efforts, click on the thumbs up for kudos.

Have a great day ahead.