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‎09-11-2022 09:14 AM

HP Recommended
Product: HP Slimline Desktop - 270-p027cb

This morning both my keyboard and mouse would not connect to my computer. I already tried shutting down, replacing both mouse and keyboard, plugging them in different usb ports (front and back) but nothing will work. I can't log in or do even a factory restore because of this. I have researched everything and exhausted all options.  I even tried registering the device here to try and check/install new drivers but it's been stuck on the loading part for over 2 hours. If anyone here has gone through this before, any advice or help would be greatly appreciated. 

Category:
1 REPLY 1

‎09-11-2022 03:20 PM

HP Recommended

Hello @K_Revelle424 

Sorry to hear that you are having problems ... I would like to help you.

 

(1) Power off computer

(2) Disconnect all <USB devices> !

(3) Disconnect power cable

(4) Disconnect RTC ( realtime clock ) CR2032 battery ( if present )

(5) Press and hold <power> button for 30 seconds

(6) Connect RTC ( realtime clock ) CR2032 battery

(7) Connect <USB devices>

(8) Connect power cable

(9) Power on

(10) Please report your results

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