Keyboard driver

[diego313]

Hi,

   I own a Envy x360 which I update to windows 10, but the keyboard at least does not work in all the fn functions, so I cannot use the backlit keyboard, turn on or off the speackers and so on, I update windows, download the Support Assitant , but it does not indicates me to update the keyboard driver, please I need help!.

Thanks in advacnce.

diego

[AdvisorJyo]

HI Diego,

To use the function keys such as  turning on backlit, speakers on and off, you may have to press Fn key along with the Function keys ( for e.g.  Fn+F6 to turn off the speakers )

Alternatively you may disable/enable the Action key mode in BIOS to change the functionality of the function keys.

To do so , Press F10 soon after powering on the unit. Under system configuration Enable the action key mode.

Save and exit changes by pressing f10.

Regards

Jyo
I am an HP employee
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[diego313]

Hi Jyo,

  Thanks for you answer, but that´s the problem, the fn key plus any function key doesn´t work. I also checked the Bios and the Action key option is enabled. Other suggestion to try?

Diego

[AdvisorJyo · Accepted solution]

HI Diego,

You may try pressing the funcion keys alone without pressing the Fn key.

Also update the HP System Event Utility driver from support.hp.com for your notebook.

Regards

Jyo