Keyboard f11 key stays orange mute and unmute works

[nicky1212]

After new build windows (creator) my keyboard f11 key stays orange(light)  when you unmute the sound it should be orange which it is,but when you unmute sound the light should be blue, the sound works fine just the light issue i'am having.Tried troubleshooting and refreshed driiver but to no avail. dv7 4283ci notebook

[MKazi]

Hi @nicky1212,

welcome to the HP Forums! 🙂

I would be happy to help you with your HP Pavilion dv7-4283cl Entertainment Notebook PC.

I understand that the F11 key light status does not change when you press the key, and you have already done some preliminary troubleshooting.

Did it happen only after upgrading the OS to Win10?

On most HP and Compaq notebook computers, it is necessary to press and hold the function key (fn) while pressing one of the f1 through f12 keys to activate the default functions; such as, increasing or decreasing the brightness of the display, the sound volume, sleep, keyboard lock, etc. With advanced BIOS options, the function keys can be configured so that it is not necessary to press and hold the fn key.

To disable, or enable, the function key (fn) in the BIOS, do the following steps.

• Hold the power button for at least five seconds to turn off the computer.
• Turn on the computer and immediately press the f10 key repeatedly, about once every second to open the BIOS setup window.
• Press the right-arrow or left-arrow keys to navigate to the System Configuration option.
• Press the up-arrow or down-arrow keys to navigate to the Action Keys Mode option, and then press the Enter key to display the Enable / Disable menu.
• Select the desired mode.
• Disabled: Requires pressing and holding the function key (fn) while pressing one of the f1 through f12 keys to use the action indicated on the action key.

For example, on some computer models, if the Action Keys Mode is Disabled, pressing the f11 key will minimize and maximize a web browser if open. Alternatively, pressing and holding the fn + f11 keys will mute the sound.

The action keys may vary depending on the model of notebook.

• Enabled: Requires pressing only one of the f1 through f12 keys to use the action as indicated on the action key.
• Press the f10 key to save the selection and restart the computer.

Click on this link to perform the above mention troubleshooting with screen shots.

Please let me know how this goes.

I genuinely hope that the issue gets resolved without hassles.

Cheers! 🙂

[nicky1212]

Thanks for your feedback Makazi as  i posted my function key f11 worked fine unmuteing sound and muteing sound the issue was the light always stayed orange and it should turn blue when you unmute sound your instructions are very clear i took that route before i posted the issue upon futher investigating i reinstalled idt high definition audio codec  thru recovery manager the orange light went out now when i mute the orange light  goes on which is fine now when i unmute the blue light  does not come....and it should be on when you unmute  unbelieveable .....I'am still during research and i have to laugh.......tx    

[MKazi]

@nicky1212

You're welcome. I appreciate the steps you have performed and have certainly done a good job.

The IDT high definition audio codec installed through the HP recovery manager will reinstall the original drivers that came with the laptop and not the Win10 compatible drivers. 

I suggest you to uninstall the existing IDT drivers from the device manager and then download and install the IDT high definition audio codec for Win10 from this link. 

Hope this helps. Let me know. Cheers! 🙂

[nicky1212]

Hi mkazi..  The link you gave for new driver for idt audio the enhancement tab is no longer visible in sound i'am afraid to download third party,do you have a driver that has this enhancement for sound........... 

[MKazi]

@nicky1212

Thank you for your reply. 

The driver link I provided in my previous post is of HP and not a third party. 

Keep me posted. Thanks again! 🙂

[nicky1212]

Hi...I have already downloaded your link (driver) the sound tab for enhanceing the sound is no longer visible,they probably dont include  it anymore.....Thanks for your help

[MKazi]

@nicky1212

You're welcome. 🙂

Thanks for trying the steps and I wish it had worked. But I suspect the drivers are not fully compatible with Win10, however, we tried our best. 

Take care! 🙂

[nicky1212]

Hi.....I rolled back to a different driver version 6.10.6292.0   7/22/2010 and now i have the sound tab for  enhancements 

 and it works  great...apparently the link you gave me version 6.10.6491.0  8/16/2013 does not include the enhancement

tab for sound..and you are right they are not compatible ....future references.....tx

[MKazi]

@nicky1212

Thanks for sharing the solution. I appreciate it. 

You have found a great solution by rolling back the drivers, Cheers! 🙂