Keyboard not working

[CB1998]

My keyboard has stopped working but it’s only the letters, all else is fine 

[Hawks_Eye]

Hi @CB1998 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for explaining that—when only the letter keys stop working but everything else (like numbers, function keys, and shortcuts) is fine, it usually points to a software glitch, driver conflict, or accessibility setting. 

Let’s walk through a few targeted steps to help bring your keyboard back to life. ⌨️🧩

✅ Quick Fixes to Try First

• Check and Disable Numlock
  Press the Num Lock key (sometimes Fn + Num Lock) to toggle it off.
  On some HP laptops, there may be a Num Lock light near the power button or on the key itself—off = good for typing.
  Go to Settings > Accessibility > Keyboard and disable any settings that force numeric input or toggle keys.
• Restart your computer: Sometimes a simple reboot clears up temporary input bugs.
• Try an external keyboard: If it works, the issue is likely with your built-in keyboard or its driver.

1. Check Filter Keys

Windows has a setting that can block rapid or light keypresses:

• Go to Settings > Accessibility > Keyboard
• Turn Filter Keys off

 

2. Run the Keyboard Troubleshooter

• Go to Settings > System > Troubleshoot > Other troubleshooters
• Run the Keyboard troubleshooter and follow the prompts

 

3. Update or Reinstall Keyboard Driver

• Press Win + X > Device Manager
• Expand Keyboards
• Right-click your keyboard > Uninstall device
• Restart your PC to reinstall the driver automatically

 

4. Try the On-Screen Keyboard

• Go to Settings > Accessibility > Keyboard
• Toggle on On-screen keyboard to test if letters respond there

Advanced Checks

• Boot into BIOS: Restart and press F10 or Esc repeatedly. If letters work in BIOS, it’s a Windows issue.
• Check for recent updates: If the issue started after a Windows update, consider rolling back the keyboard driver:
  • Device Manager > Keyboard > Properties > Driver tab > Roll Back Driver

If you’d like, I can help you identify your exact keyboard model and find the latest driver for it. Just let me know your laptop or desktop model name—we’ll get those keys tapping again! 💪😊

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye