Keyboard only working in certain applications

[Scas220]

my keyboard only works with certain application like internet explorer (but not edge), file explorer and word pad. Pretty much nothing else. I've tried restarting my computer, running diagnostic tests using the esc key and f2 key while restarting. I've tried running the cftmom.exe with no help as well as uninstalling the keyboard device under device manager.  I've tried the powershell thing too where I add some code to it but it said unsuccessful because an application was running although I had nothing else open. Please help! This started happening out of nowhere and has been going on for weeks. Can't use my computer. Oh also, touch screen keyboard has same problem.

[praveen196 · Accepted solution]

@Scas220 Welcome to HP Community!

I understand that the keyboard is not working for a certain applications.

Do not worry. I will try to fix the issue.

Please update the BIOS.

Perform the below steps and check.

Method 1: 

Run the apps troubleshooter and check if it helps with the issue. Refer to the following article and run the Apps troubleshooter: 

Run the troubleshooter for Windows apps 

  

If the issue still exists, try the next method. 

  

Method 2: 

Try to run a System File Checker (SFC) scan to check for any file corruption. SFC scan will scan for corrupt system files on the computer and repair them. 

1. Press Windows key + X, click Command Prompt (Admin). 

2. In the Command Prompt, type the following command, and then press ENTER:  
   sfc /scannow 

If the issue still exists, try the next method. 

  

Method 3: 

You may check the same issue with the new user account. 

  

Try these steps to create a new user account and check if it fixes the issue. Refer to the steps below to create a new User Account: 

1. Go to Settings. 

2. Choose Accounts and then select Other User Accounts towards the left. 

3. Select Add an Account. 

4. Enter a user name and hit Next. 

5. Click on Finish. 

6. Sign out from the current Account and Log into the new account. 

7. Check if the issue persists. 

If the above doesn't work, you may need to reset the browser. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Scas220]

Method 2 worked!! Thank you SO much!!!

[praveen196]

@Scas220 Welcome to HP Community!

We are happy to hear that the provided solutions worked for you.

In the future, if you have any other concerns. Please get back to us. We will assist you.

Have a nice day!!