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Keyboard unable to type in menus

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Microsoft Windows 10 (64-bit)

I'm unable to type in wifi password (had to type password in a word document, copy and paste) and it then worked. I'm unable to type in any menus, I am however able to type in password and type in a word document, can anyone offer some advice? 

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Thank you for posting your query on HP Support Community,


What is the product number of your HP Product? Use this link to find it:  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).


Let's try these steps here: 


Uninstall and reinstall Keyboard drivers:

  1. In Device Manager, uninstall and reinstall the keyboard software:

    1. In Windows, search for and open Device Manager.

    2. Click View and select Show Hidden Devices.

      Figure: Show hidden devices

      Show hidden devices in Device Manager
    3. Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.

    4. Continue removing device names in the Keyboards category until all device names have been uninstalled.

  2. Restart the notebook. Right-click Start (), select Shut down or sign out, then select Restart.

  3. Wait for the computer to restart and open Windows.

    The keyboard should now work correctly.

If the issue persists, I would suggest here is to Run Windows Updates troubleshooter -


Download and install the troubleshooter from this link.


Now try to perform Windows Updates - 


1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 


If the issue still persists, I would suggest here is to update the Bios on your computer from  HP Support Assistant Updates - 


1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 


Let me know how it goes for further assistance!


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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