LAPTOP DISPLAY PROBLEM

[Rajib23597]

Sir,

   When my laptop on. There was auto select on my last installed software icon.If i will try to open "my pc" it will open the last installed software.

When i bye my laptop then in 3 months the company was changed by motherboard for Wi-Fi and Bluetooth issue.For that time i am facing this problem.but in this year it will happen every time when i on my laptop.

[TEJ1602]

@Rajib23597, Welcome to HP Support Community!

Could you connect your laptop to an external monitor or TV and check what happens?

Also, you can try updating the BIOS and Graphic card drivers on your laptop. Here is how you can do it-

HP Support Assistant Updates - 

1) In the search box, type, and open HP Support Assistant. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[TEJ1602]

@Rajib23597

• What happens when you connect the PC to an external monitor?
• Does the issue persist even in the BIOS screen? Here is how you check-

Tapping the ESC key at the beginning of the HP welcome screen is supposed to get you to the menu of options. Then select the F10 option to access the BIOS.

Keep me posted for further assistance.

[Rajib23597]

Sir,

I need to direct talk to you or any other HP support assistant.

I think i can't explain my laptop problem in details.so that i need to phone support.what i can do for this.please give me details.

[TEJ1602]

@Rajib23597

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!